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Privacy Policy

I. General Information

The confidentiality of your personal data is one of the main concerns of the data controller (hereinafter referred to as the “WEBSITE OWNER”). This document aims to inform you about the processing of your personal data in the context of using the internet page you are on.

II. Categories of processed personal data

II.1. If you are a customer of the Website, the WEBSITE OWNER will process your personal data such as name, surname, telephone number, email address, billing address, delivery address, data regarding your use of the Website, such as your behavior/preferences/habits within the WEBSITE OWNER’s platform, as well as any other categories of data you provide directly in the context of creating a user account, placing an order through the website, or in any other way resulting from the use of the Website. If you use your Facebook or Google account to create a user account on the Website, the WEBSITE OWNER will process the following public profile data displayed by these applications: username, email address. If you choose to create a user account only before finalizing an order for a product available on the Website, your email address will be requested, based on which an account will be automatically created. If you do not finalize the order, the email address and other provided data will not be stored by the WEBSITE OWNER, and the created account will be automatically deleted.

II.2. If you are a visitor of the Website, the WEBSITE OWNER will process your personal data that you provide directly in the context of using the Website, such as the data you provide in the contact/questions/complaints section, to the extent that you contact us in this way.

III. Processing Purposes and Legal Basis

III.1. If you are a customer of the Website, the WEBSITE OWNER will process your personal data for the following purposes:

  • To carry out the contractual relationship between you and the WEBSITE OWNER, including the acceptance, validation, dispatch, and invoicing of orders placed on the Website, informing you about the status of your order, organizing product returns, etc. Legal basis: The processing of your data for this purpose is based on the contract between you and the WEBSITE OWNER, as defined in the Terms and Conditions. Providing your personal data is necessary for the execution of this contract. Refusal to provide the data may result in the inability to fulfill the contractual relationship between you and the WEBSITE OWNER.

  • To fulfill the legal obligations of the WEBSITE OWNER in relation to the services provided through the Website, including tax obligations and archiving. Legal basis: The processing of your data for this purpose is necessary based on legal obligations. Providing your data for this purpose is necessary. Refusal to provide the data may result in the WEBSITE OWNER’s inability to fulfill its legal obligations and, therefore, unable to provide you with services through the Website.

  • For marketing activities, including the transmission of commercial communications regarding the products and services offered by the WEBSITE OWNER through the Website via distance communication means (email, SMS). Legal basis: The processing of your data for this purpose is based on your consent, if you choose to provide it. You can express your consent for data processing for this purpose by ticking the corresponding box when creating your account or later in the “My Account” section. To unsubscribe from receiving such commercial communications, you can use the option provided at the end of each email/SMS containing commercial communications. Additionally, you can unsubscribe by accessing the “My Account” section. Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

  • For conducting various analyses and reports on the functioning of the Website, creating consumer preference profiles, primarily to enhance the user experience on the Website. Legal basis: The processing of your data for this purpose is based on the legitimate interest of the WEBSITE OWNER in continuously improving the customer experience on the Website. Providing your data for this purpose is voluntary. Refusal to provide the data for this purpose will not have negative consequences for you.

III.2. If you are a visitor of the Website, the WEBSITE OWNER will process your personal data for the following purposes:

  • For marketing activities, including the transmission of commercial communications regarding the products and services offered by the WEBSITE OWNER through the Website via distance communication means (email, SMS). Legal basis: The processing of your data for this purpose is based on your consent, if you choose to provide it. You can express your consent for data processing for this purpose by completing and ticking the corresponding box in the newsletter subscription form available on the Website. To unsubscribe from receiving such commercial communications, you can use the option provided at the end of each email/SMS containing commercial communications. Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

  • For resolving complaints and monitoring traffic to improve your user experience on the Website. Legal basis: The processing of your data for this purpose is based on the legitimate interest of the WEBSITE OWNER in ensuring the proper functioning of the Website and continuously improving the visitor experience on the Website, including addressing comments, questions, or complaints. Providing your data for this purpose is voluntary. Refusal to provide the data for this purpose will not have negative consequences for you.

III.3. Duration of Data Processing

As a general principle, the WEBSITE OWNER will process your personal data for the duration necessary to achieve the processing purposes mentioned above. The specific retention periods may vary depending on the purpose of processing, as follows:

  • For the purposes related to the contractual relationship between you and the WEBSITE OWNER, your personal data will be retained for the duration of the contractual relationship and for a subsequent period necessary to comply with legal obligations (e.g., tax and accounting obligations) and to protect the rights and interests of the WEBSITE OWNER in accordance with applicable laws.

  • For marketing activities, your personal data will be retained for as long as you have given your consent to receive commercial communications. If you withdraw your consent or unsubscribe from receiving such communications, your data will be deleted, unless there is another legal basis for processing.

  • For conducting analyses and reports on the functioning of the Website and creating consumer preference profiles, your personal data will be retained for a reasonable period necessary to achieve these purposes. Aggregated and anonymized data may be retained for a longer period.

  • For resolving complaints and monitoring traffic on the Website to improve user experience, your personal data will be retained for the time necessary to address the specific issue or complaint and to ensure the proper functioning of the Website.

Data Security

The WEBSITE OWNER is committed to ensuring the security of your personal data and takes appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include the use of encryption technologies, secure server connections, firewalls, and regular security audits.

Data Subject Rights

As a data subject, you have certain rights regarding your personal data, which you can exercise by contacting the WEBSITE OWNER. These rights include:

  • The right to access and obtain a copy of your personal data held by the WEBSITE OWNER.

  • The right to rectify inaccurate or incomplete personal data.

  • The right to erase your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent.

  • The right to restrict the processing of your personal data in certain situations, such as when the accuracy of the data is contested or the processing is unlawful.

  • The right to object to the processing of your personal data, including for marketing purposes.

  • The right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.

  • The right to withdraw your consent at any time, without affecting the lawfulness of the processing based on consent before its withdrawal.

  • The right to lodge a complaint with a supervisory authority if you believe that your rights regarding the processing of your personal data have been infringed.